Assignments
Every email has exactly one owner. No double replies, no silent threads.
Shared inbox for SaaS teams
Answer every customer before they ask twice.
Northdesk turns support@ into one inbox for your whole team. Everyone knows who owns each email and what is due next.
Start free for 14 days
No credit card · Set up in 10 minutes
- 10 minto connect your inbox
- 1 clickto assign an email
- 14 daysfree, no card
The problem
A shared email password is not a support system.
It works with ten emails a week. At fifty, two people answer the same customer and nobody answers the next one. You find out when they write again, angrier.
- Double repliesTwo teammates answer the same email, with two different answers.
- Silent threadsAn email waits for days because everyone thought someone else had it.
- No numbersYou can't tell how fast you reply, so you can't make it faster.
How it works
Set up before your next coffee.
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Connect support@
Forward your support address to Northdesk. Your last 12 months of email come with it.
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Assign and reply
Every email gets one owner. Saved replies and internal notes help you answer in minutes.
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Watch the clock
Set a reply-time goal. Northdesk flags what is about to slip before the customer notices.
Features
Everything a small team needs. Nothing it doesn't.
Saved replies
Type a slash and answer your top 20 questions in seconds, in your own words.
Reply timers
Sort by what is due next, not by what arrived last.
Internal notes
Talk about a ticket right inside it. The customer never sees it.
Monday report
Your median first-reply time, by teammate and by week, in your inbox every Monday morning.
Who it's for
Built for small teams that care about every customer.
- Founders still answering supportHand it off without losing the context of every conversation.
- SaaS teams of 2 to 20Enough structure to stay fast. Not so much that you need an admin.
- Teams leaving a shared loginMove in one afternoon. Keep your address and your history.
Pricing
One plan. Everything included.
$12
per teammate / month
- Unlimited conversations and inboxes
- Assignments, saved replies and internal notes
- Reply timers and the Monday report
- Import your last 12 months of email
FAQ
Questions, answered.
Do I need to change my support email address?
No. You keep support@yourcompany.com and forward it to Northdesk. Customers see no change.
Can I bring my old emails?
Yes. When you connect, Northdesk imports the last 12 months of conversations.
What happens after the 14-day trial?
You choose to subscribe or your account pauses. Nothing is charged automatically.
Can I cancel anytime?
Yes. Cancel from settings in two clicks, and export all your conversations first if you want.